This Privacy Policy describes how RIVULET — The Physiotherapy Clinic and Rehabilitation Centre ("RIVULET", "we", "us") collects, uses, and protects your personal information when you visit our website, contact us, or receive physiotherapy care at our clinic in Nagpur, Maharashtra.
Information We Collect
We collect personal information that you voluntarily provide when you book an appointment, contact the clinic, or visit our website. This may include your name, phone number, email address, age, and information about your medical condition or treatment needs. During clinical consultation and treatment, additional health information necessary for your physiotherapy care is collected and recorded in accordance with applicable medical practice standards.
How We Use Your Information
We use the information you provide solely for the purpose of: delivering and customising your physiotherapy treatment; scheduling and managing your appointments; following up on your recovery progress; processing clinic billing; and contacting you about your care. We do not use your health information for marketing purposes without your explicit consent.
How We Protect Your Information
Patient records are stored on access-controlled clinic devices, with access strictly limited to the clinical and administrative team involved in your care. Physical records, where maintained, are kept in locked cabinets at the clinic premises. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
Sharing of Information
We do not sell, rent, or trade your personal information. We do not share your information with third parties except where required by law, by a court order, or with your explicit written consent (for example, when referring you to another medical specialist or sharing reports with your treating physician).
Your Rights
You have the right to request access to the personal information we hold about you, to correct any inaccuracies, and to request deletion (subject to legal record-keeping requirements that apply to medical records in India).
Contact Us
For any privacy-related questions or to exercise your rights, please contact:
RIVULET — The Physiotherapy Clinic and Rehabilitation Centre 3rd & 4th Floor, Panchvati Tower, Pushpkunj Complex,Wardha Road, near Lokmat Square, Dhantoli, Nagpur 440012
Maharashtra, India
Phone: +91 99200 96686